FAQ
Frequently Asked Questions
When will I receive my order?
Orders are processed within 1 to 3 business days (Monday to Friday). Please note that orders are not processed on Saturdays, Sundays, or public holidays.
Once your order has been shipped, the estimated delivery time is 5 to 12 business days.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number, and our customer service team will assist you.
Why is my tracking number not showing any information?
Tracking information becomes available once your package has been processed by the carrier. In some cases, there may be a short delay before the tracking information is updated. We recommend checking the tracking page again after a few hours.
How can I exchange or return my order?
To request a return:
- Contact our customer service team at contact@luvans.shop.
- Provide your name, order number, and the reason for your return.
Our customer service team will provide you with the applicable return address and return instructions.
Are there any shipping costs?
Standard shipping is free for eligible orders within the United States. No minimum order value is required.
What are the return costs?
Unless otherwise stated in our Refund Policy, return shipping costs are the responsibility of the customer. The cost depends on the carrier and shipping service selected.
How can I cancel or modify an order?
To request a cancellation or modification, please contact us as soon as possible at contact@luvans.shop.
Cancellation or modification requests must be submitted within 2 hours of placing the order. After this period, the order may already have entered processing and we cannot guarantee that changes or cancellation will still be possible.
I haven’t received my order confirmation email. What should I do?
If you have not received your order confirmation email, please first check your spam or junk folder. If you still cannot find it, contact us at contact@luvans.shop with your full name and email address, and our team will assist you.
Contact
Store Name: Luvans
Company: YASAH ECOM LLC
Email: contact@luvans.shop
Phone: +1 251-297-0016
Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Customer Service Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT-05:00 Eastern Time - New York)
Saturday and Sunday: Closed
We strive to respond to all emails and customer inquiries within 1–2 business days.
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